Trust
- We have integrity and instil trust in our colleagues and clients
- In order to build belief and confidence in the integrity, reliability and fairness of our people and business
- We take personal ownership and responsibility for our actions
- We earn the trust of our clients, colleagues and wider community through transparency, discretion and performance
- We build trust through responsible actions and honest relationships
- We ensure we are consistent and lead by example
Respect
- We are respectful and support one another
- In order to create trusted and enduring relationships with clients, colleagues and communities to achieve mutual goals
- We act with integrity at all times
- We value everyone and treat them with dignity and professionalism
- We listen to others and appreciate all individuals for their diverse backgrounds, experiences, beliefs, styles, approaches and ideas
- We treat the company’s and clients’ assets with respect
Improve
- We aim to be the best version of ourselves
- In order to ensure that we are always moving forward and improving the ways things are done
- We embrace continuous improvement and personal development in order to perform to the best of our ability
- We value and develop our teams' diverse talents, initiatives and leadership qualities in an adaptable, supportive environment
- We proactively predict and respond to change to ensure our business effectiveness
- We foster a no blame culture to create an environment of continuous improvement
Communicate
- We listen, learn and communicate effectively
- In order to maximise internal and external understanding to build relationships on a solid foundation that moves the company forward.
- We aim to clearly express ourselves in order to work together toward common goals that make the company stronger
- Each one of us is responsible for our words, our actions and our results
- We show pride in our brands and our heritage as well as valuing, promoting and protecting our reputation
- We ensure our stakeholders are fully informed and understand the value of our services
Celebrate
- We aspire to succeed and celebrate our achievements
- In order to ensure our employees know they are valued for their abilities, qualities and achievements, and that their role is important to the company's success.
- We recognise our accomplishments and celebrate our successes both individually and as a team
- We have a ‘can do’ positive attitude and drive to get the job done
- We appreciate those making a difference, exceptional personal achievements, and innovation
- We support our team and make people feel valued and appreciated – reward, reflect and recharge
